Queen Mary University London (QMUL)

BA Hispanic Studies with Business Management
2010 - 2014

Electives: Marketing, Human Resources, Financial Accounting, Economics and Management

Lycee Francais Charles de Gaulle, London

French Baccalaureate - Economics Stream
2005 - 2010

Subjects: Maths, Economics, Sociology, French, English, Spanish, History, Geography, Philosophy


Client Servicing Specialist

Metro Bank in London, UK (July 2015 - Present)

  • - Received over 65 inbound calls daily ranging from existing customers with a variety of issues to potential customers interested in opening an account with Metro.
  • - Liaised with different departments to troubleshoot customers issues while focusing on balancing efficiency and speed of resolution to maintain high customer satisfaction rating of 92%.
  • - Studied & became knowledgeable on multiple company products and processes in order to assist customers with their issues and escalate any issues to management appropriately.
  • Trained 10 trainees & new team members on job scope, best practices & internal systems.

International 'Boxer'

ShopandBox, London (Feb 2014 - Oct 2015)

  • - Worked as a “boxer” for tech start-up centred around facilitating international procurement of goods.
  • - Helped customers understand our unique business practices and the procedures while upselling items relevant to their orders and enquires.
  • - Took end-to-end ownership and shipped over 60 boxes to countries such Singapore, Australia & Canada.

Fashion Marketing Intern

NINA NAUSTDAL, London (Mar 2015 - Apr 2015)

  • - Created and managed the daily social media activity and customer interaction across all social media platforms (Facebook, Twitter, Instagram, YouTube & WordPress).
  • - Led the blogger outreach program to identify and screen 12 fashion bloggers for potential partnership in order to promote brand and collections
  • - Updated monthly website magazine by creating content and coordinating with team of editors and graphic designers.



English, French, Spanish & Arabic

Bilingual in English and French. Intermediate in Spanish and conversational in Arabic.

IT Skills

Microsoft Office: Word, Excel and PowerPoint.
Beginner level in graphics design.

Positions of Responsability

LaunchPad Trainer

Metro Bank (June 2016 – July 2016)

Chosen by senior management to train junior Contact Centre Representatives & teach them best practices. Key skills learnt include leadership, communication skills and organisational skills.

Imen Bendjazia — — 2016